Frequently Asked Questions

Method of Payment: We accept VISA, MasterCard, Discover and American Express. Customers requesting credit terms should contact our customer service department for more information.


 Flat Rate Shipping

*All stock orders under $200 ship for $25 and all stock orders over $200 ship for $50 

$25 Flat Rate (shipping via FedEx Ground, UPS Ground or LTL) is available on stock orders under $200 of merchandise. $50 Flat Rate is available on stock orders over $200 of merchandise. Flat Rate shipping applies to destinations in the 48 contiguous states 

Shipping is calculated based on the cumulative total of merchandise ordered at one time on one order and shipped to one location.  Flat Rate Shipping allows a maximum of two (2) skids. Each additional skid would be billed at $50 per skid. Should your online order exceed two skids customer service will contact you about additional charges.

Printed, Special Order or Custom Quoted products do not qualify for Flat Rate Shipping and are subject to be shipped FOB point of origin.

We reserve the right for certain merchandise plus some residential zone shipments to quote actual shipping charges for your approval. Flat Rate Shipping will not apply for these ground shipments. 


Order Processing:  We do our best to ship all orders within 2 business days. We ship standard ground service unless otherwise requested. Unfortunately we cannot ship to PO Box numbers.  

Orders received before 10:00 am EST will time-stamp the same business day. Orders received after 10:00 am EST will be time-stamped the next business day.  Any orders placed on the weekend or on Holidays will be processed the next business day. Please allow additional days for these shipments.

Any orders with expedited shipping will be processed as quickly as possible.

When placing orders please take into account processing time plus transit time.

                                  

 

Return Policy: We source the best quality materials available; however, if you receive an unsatisfactory product from Sweet Packaging please notify our customer service department  immediately for a Return Authorization Number (RA#) prior to returning any products. We will replace it or refund your money within 30 days of the invoice date. 

Returns over 30 days from invoice will be subject to a 20% restocking fee plus freight. All returned merchandise will be inspected upon receipt and must be found in satisfactory condition before a credit will be issued.  Will not accept returns after 90 days from invoice date.

External damage and/or shortages must be noted on the Bill of Lading at time of delivery. Any hidden damage and shortages need to be reported to the carrier within 24-48 hours of receipt of products. Please notify Sweet Packaging customer service within 2 days of delivery to report any damages and/or shortages. 

 

Product Specifications & Prices:  Boxes, trays, and pads all sold separately. Product prices and specifications are based on information available at the time of posting or printing in our catalog and are subject to change without notice. All dimensions, weight and carton counts are subject to standard deviations. Please be aware that product colors may vary slightly according to dye lot. Prices are shown in $USD.

 

Custom Orders: Many of our items that we offer can be customized. Minimum quantities apply. Please contact our customer service department and they will be happy to assist you.

 

Samples: We are happy to ship samples of individual stock boxes. Samples are free up to a value of $5.00. Any requests that exceed this value will be charged per item. Additional charges may be applied to repeated sampling requests, multiple samples of a box, etc. Any expedited shipping expenses will be the customer’s responsibility.

 

 

Call us: 1-800-486-0444

Business hours: Monday –Friday

8:30 am to 5:00 pm – EST

Email us: boxes@sweetpackaging.com

Fax: 1-800-229-0446